fb001 Casino – Privacy Policy

1. Introduction

fb001 ("fb001," "we," "us," or "our") is committed to protecting the privacy of all individuals who interact with the fb001 platform at fb001.co ("Platform"). This Privacy Policy ("Policy") describes our practices with respect to the collection, use, storage, disclosure, and protection of personal information ("Personal Data") in connection with your use of the fb001 Services.

This Policy applies to all registered account holders, visitors, and any other persons whose Personal Data fb001 processes in the course of operating its online casino and sports betting services. It should be read in conjunction with fb001's Terms & Conditions and Responsible Gaming policies.

2. Data Controller

For the purposes of applicable data protection legislation, fb001 is the data controller responsible for Personal Data collected through the Platform. fb001 determines the purposes and means of processing your Personal Data and is accountable for ensuring that such processing complies with applicable law, including the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and its Implementing Rules and Regulations.

Questions regarding this Policy or fb001's data practices may be directed to our Data Protection Officer at: [email protected]

3. Personal Data We Collect

fb001 collects Personal Data through various means, including directly from you during registration and account management, automatically through your use of the Platform, and from third-party verification and payment service providers. The categories of Personal Data we collect include:

3.1 Sensitive Personal Data

Where fb001 collects data that may qualify as sensitive personal information under the Data Privacy Act of 2012 (e.g., government ID numbers for KYC purposes), such data is collected only with your explicit consent and is subject to heightened security controls described in Section 9 of this Policy.

4. How We Use Your Personal Data

fb001 uses your Personal Data for the following purposes:

• Account Management: To create, maintain, verify, and administer your fb001 player account, including processing deposits and withdrawals in Philippine Peso via GCash, Maya, BPI, BDO, and other accepted payment methods;
• Service Delivery: To provide access to casino games, sports betting, bingo, and all other features of the fb001 Platform;
• Identity Verification (KYC): To verify your identity and age (21+) as required by applicable regulatory and anti-money laundering obligations;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other prohibited conduct;
• Legal & Regulatory Compliance: To comply with applicable Philippine law, PAGCOR regulatory requirements, anti-money laundering (AML) obligations, and lawful requests from competent authorities;
• Customer Support: To respond to your inquiries, resolve complaints, and provide assistance via live chat and email;
• Responsible Gaming: To monitor gaming activity and enforce responsible gaming tools including deposit limits, self-exclusion, and session controls;
• Platform Improvement: To analyze usage patterns, improve the Platform's performance, and develop new features — using aggregated and anonymized data where possible;
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates where you have provided consent or where we have a legitimate interest in doing so, subject to your right to opt out at any time.

5. Legal Basis for Processing

fb001 processes Personal Data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you (i.e., to operate your account and provide Services);
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC/AML requirements;
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights;
• Consent: Processing for direct marketing communications and the collection of sensitive personal data, where your explicit consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

fb001 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We may share your Personal Data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash (Mynt), Maya (Voyager Innovations), BPI, BDO, Metrobank, UnionBank, Visa, Mastercard, Coins.ph, and other payment service providers necessary to process your transactions;
• KYC / Identity Verification Providers: Third-party identity verification services used to authenticate player identity and age for compliance purposes;
• Game Software Providers: Game providers such as JILI, PG Soft, and Pragmatic Play may receive anonymized game session data as part of service delivery;
• Regulatory Authorities: PAGCOR and other competent Philippine regulatory or law enforcement authorities, where disclosure is required by law or court order;
• IT & Security Service Providers: Cloud hosting, cybersecurity, and fraud detection vendors who process data under strict confidentiality agreements on fb001's behalf;
• Professional Advisors: Legal counsel, auditors, and compliance consultants under professional confidentiality obligations.

All third-party processors engaged by fb001 are required to process Personal Data only for the specified purpose and in accordance with fb001's instructions and applicable data protection law.

7. Cookies & Tracking Technologies

fb001 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used include:

• Strictly Necessary Cookies: Essential for the Platform to function, including session authentication and security cookies. These cannot be disabled;
• Functional Cookies: Remember your preferences such as language, currency display, and login state;
• Analytics Cookies: Used to understand how players interact with the Platform in aggregate, allowing us to improve performance and usability;
• Security Cookies: Assist in fraud detection and the prevention of unauthorized access.

You may control non-essential cookies through your browser settings. Disabling certain cookies may affect Platform functionality. fb001 does not use third-party advertising or cross-site tracking cookies.

8. Data Retention

fb001 retains Personal Data for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting, and reporting obligations. Specific retention periods include:

• Account and Transaction Data: Retained for a minimum of five (5) years following account closure, as required by applicable AML and gaming regulations;
• KYC Documentation: Retained for a minimum of five (5) years following the end of the customer relationship;
• Support Communications: Retained for three (3) years from the date of the last interaction;
• Technical / Log Data: Retained for up to twelve (12) months for security and fraud detection purposes.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized in accordance with fb001's data disposal procedures.

9. Data Security

fb001 implements industry-standard technical and organizational security measures to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the fb001 Platform;
• Encryption of sensitive data at rest, including financial credentials and identity documents;
• Multi-factor authentication requirements for account access and high-value withdrawals;
• Regular security audits, penetration testing, and vulnerability assessments;
• Strict role-based access controls limiting staff access to Personal Data on a need-to-know basis;
• Incident response procedures for detecting, assessing, and reporting data breaches in accordance with applicable law.

10. Your Data Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, you have the following rights with respect to your Personal Data held by fb001:

• Right to Access: You may request a copy of the Personal Data fb001 holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete Personal Data;
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes collected, subject to fb001's legal retention obligations;
• Right to Object: You may object to processing of your Personal Data for direct marketing purposes at any time;
• Right to Data Portability: You may request a structured, machine-readable copy of Personal Data you have provided to fb001;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe fb001 has processed your Personal Data in violation of the Data Privacy Act.

To exercise any of these rights, submit a written request to [email protected]. fb001 will respond within thirty (30) days of receiving a verifiable request.

11. Children's Privacy

If you are a parent or guardian and believe your minor child has accessed or registered on the fb001 Platform, please contact us immediately at [email protected] so that appropriate action can be taken.

12. International Data Transfers

fb001 operates primarily for the Philippine market. However, some service providers and technology partners with whom fb001 shares data (as described in Section 6) may be located in jurisdictions outside the Philippines. Where Personal Data is transferred internationally, fb001 ensures that appropriate safeguards are in place — such as standard contractual clauses or equivalent protections — to ensure that your data receives a level of protection consistent with the Data Privacy Act of 2012 and this Policy.

13. Changes to This Privacy Policy

fb001 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the Platform's features. Material changes will be communicated to registered players via the email address on file or via a prominent notice on the Platform at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. Your continued use of the fb001 Platform following any update constitutes your acceptance of the revised Policy.

14. Contact & Complaints

For questions, requests, or complaints regarding this Privacy Policy or fb001's data handling practices, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.